Your Clients Aren’t the Problem

May of 2022, I was clearly at my wits end with poor customer service. It’s what first gave me the idea to help women identify gaps in their businesses. At the time I just wasn’t sure it would look like Angela Hoppe Collaborative.

On day 27 of 30 days writing something every day, I’m sharing this entry from my writing vault.

Running a business is hard. Being a customer to a business who shows these two qualities is even harder.

POOR COMMUNICATION

When left on their own, people will draw conclusions in order to fill in the blanks, making assumptions. This can be a slippery slope.

If you’re experiencing clients who constantly miss deadlines, have a ton of questions, lack boundaries, or are continuously dissatisfied with the end product then you don’t have a client problem, you have a communication problem.

Make it a point to provide resources to your customers and clients. Going the extra mile of creating guides, writing a detailed email, or sending a quick clarifying text will help manage client and personal expectations which keeps you in control of your client’s experience.

In short — don’t assume your clients know something. You are the leader here, be confident and give them information and expectations well before they need it.

POOR WEBSITE/SOCIAL MEDIA BIO

It doesn’t matter how good your website or social feeds are if I can’t find basic information about your business easily.

Avoid making your future clients think, “I’m not even a client yet and it’s this hard?”

>> Be sure to include your immediate service area on the front page of your website, in the footer, and on your “about” page. If you offer travel, say so, but don’t lead the web visitor on a wild goose chase to determine la starting point at least.

>> Even if you prefer your clients to fill out an inquiry form on your website, still include your email address or other alternative contact method. As a photographer, I give wedding vendors free advertising photos after each wedding. You would be surprised how many of those vendors don’t have their actual email listed on their website nor social media channels.

Your client is hiring you because you are the professional, you know what’s best. Sit up tall and be confident in your communication. Set guidelines and processes in order to create efficiencies in your client communication.

Build a business that’s visible, valued, and connected. Join the Collab Lab during open enrollment for a monthly coworking room with other women where we take action.